Learn the final two activities companies should focus on to drive exceptional customer experience with change enablement.

Barry Mike shares four areas your company should focus on to ensure your CX platforms actually deliver great customer experiences.

Based on research, we know employee and customer experience are tightly intertwined. Francesca Tassistro describes the influence employee experience has on customer experience.

Some people call them defining moments, others call them power moments. Sherri Brouwer explains the Power of Moments framework by New York Times bestselling authors, Chip and Dan Heath.

New Dynamics 365 features are transforming service industries. Ismael Quteifan shares updates on field service, rental fleet and consignment stock management advancements.

Richard Oliver of Avanade shares his experience working with a well-known beverage company to launch a new call centre operation, using existing CRM and ERP systems.

Sherri Brouwer shares why Sitecore Symposium is her favorite event of the year. This year we’re embarking on a “Power of Moments” journey. Are you with us?

About to start your IT transformation journey? Avanade's Bernadette Harkin suggests 10 areas to explore before you hit the ground running.

Learn top strategies and vital lessons from the high performers by joining us at DWEXP.

Microsoft Dynamics 365 gives organizations the power to transform their IT and business processes for the digital world at their own pace.