Based on research, we know employee and customer experience are tightly intertwined. Francesca Tassistro describes the influence employee experience has on customer experience.
Richard Oliver of Avanade shares his experience working with a well-known beverage company to launch a new call centre operation, using existing CRM and ERP systems.
About to start your IT transformation journey? Avanade's Bernadette Harkin suggests 10 areas to explore before you hit the ground running.
Talk to us about how we can bring the power of digital innovation to your business.