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Digital Business

80 articles

Latest

CX

Applied innovation meets customer experience

Posted by Ellen Cowan on December 12, 2018

Hear how a global pharmaceutical company transformed the way they deliver life-saving information to a vast audience through applied innovation and digital transformation.

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Marketing

Big impact: Avanade at Sitecore Symposium 2018

Posted by Anthony Wickham on September 27, 2018

Ant Wickham shares a sneak peek at what Avanade is up to at Sitecore Symposium October 8-11 in Orlando.

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CX

Improve CX with change enablement – Part 2

Posted by Barry Mike on February 13, 2018

Learn the final two activities companies should focus on to drive exceptional customer experience with change enablement.

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CX

Improve CX with change enablement

Posted by Barry Mike on February 5, 2018

Barry Mike shares four areas your company should focus on to ensure your CX platforms actually deliver great customer experiences.

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Workplace

Employee experience is not only a topic for HR managers

Posted by Francesca Tassistro on November 8, 2017

Based on research, we know employee and customer experience are tightly intertwined. Francesca Tassistro describes the influence employee experience has on customer experience.

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Digital Business

Digging deeper into the Power of Moments

Posted by Sherri Brouwer on November 6, 2017

Learn about the Power of Moments framework by New York Times bestselling authors, Chip and Dan Heath.

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Business Apps

What’s new in Dynamics 365 for service industries

Posted by Ismael Quteifan on October 27, 2017

New Dynamics 365 features are transforming service industries.

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Business Apps

Beverage company celebrates newly improved call centre

Posted by Richard Oliver on October 19, 2017

Richard Oliver of Avanade shares his experience working with a well-known beverage company to launch a new call centre operation, using existing CRM and ERP systems.

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Avanade Spotlight

Power of Moments at Sitecore Symposium 2017

Posted by Sherri Brouwer on October 12, 2017

Sherri Brouwer shares why Sitecore Symposium is her favorite event of the year.

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Digital Business

Top 10 considerations to ensure a successful IT transformation

Posted by Bernadette Harkin on August 1, 2017

About to start your IT transformation journey? Here are 10 areas to explore before you hit the ground running.

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