Frontline worker safety and efficiency improves from the use of Resco inspections with the RealWear hands-free device.

It's predicted that home healthcare usage is only expected to climb in the US so we've outlined what to consider when building more connected home health services.

Organizations that offer more agile service process can better anticipate and respond to customer behavior.

Vishal Sarkar emphasizes that now more than ever organizations must look at customer service in a different way both from a technological as well as a process standpoint.

Jens Grambau explains how Avanade is helping businesses explore ways to overcome specific challenges by using new, game-changing technologies.

Dan Cefaratti discusses the critical roles in the new front office and what it takes for future-ready organizations to create the new back office.

When it comes to customer service and field service, it’s the asset that is the center of the universe.