Customer Experience

Do cultural differences have an influence on customer experience?

Cultural awareness in CX is crucial when it comes to comparing CX data across different countries. Mariam Ranchel shares tips to help you are draw valid conclusions.

Innovation

Is your organization ready for innovation?

Shawn Shell gives three factors that often spell the difference between success and failure with an innovation strategy.

Customer Experience

Assembling the CX team of the future

Ken Ramoutar explains how to build out a CX team and structure that will be effective in your specific business operating model.

Customer Experience

CX metrics – which ones tell a more meaningful story?

Ken Ramoutar shares some metrics strategies that can help equate CX with customer value gained or lost.