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Metrics

4 articles

Latest

Customer Experience

Do cultural differences have an influence on customer experience?

Posted by Mariam Ranchal on June 25, 2020

Cultural awareness in CX is crucial when it comes to comparing CX data across different countries. Mariam Ranchel shares tips to help you are draw valid conclusions.

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Innovation

Is your organization ready for innovation?

Posted by Avanade News on February 12, 2020

Shawn Shell gives three factors that often spell the difference between success and failure with an innovation strategy.

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Customer Experience

Assembling the CX team of the future

Posted by Avanade News on February 3, 2020

Ken Ramoutar explains how to build out a CX team and structure that will be effective in your specific business operating model.

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Customer Experience

CX metrics – which ones tell a more meaningful story?

Posted by Avanade News on June 14, 2019

Ken Ramoutar shares metrics strategies that can help equate CX with customer value gained or lost.

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