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Omnichannel

5 articles

Latest

Customer Experience

Mastering the last mile of omnichannel

Posted by Brian McGee on September 15, 2021

Why omnichannel customer experience management (CXM) breaks free from silos & allows organizations to coordinate marketing messaging across customer engagement.

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Retail

What can be done to save Christmas 2020 from the COVID-19 Grinch?

Posted by Avanade News on November 4, 2020

What can we expect this holiday shopping season? Liz Ebert breaks down what we can expect from both retailers and consumers due to COVID-19 realities.

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Retail

New retail associate imperatives in a pandemic era

Posted by Avanade News on July 28, 2020

Learn what retailers and restaurants need to do to ensure they have the right processes, tools, and culture in place to ensure safety.

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Retail

Winning at omnichannel commerce in the social distancing era

Posted by Avanade News on July 1, 2020

We asked six of Avanade’s best forward-thinkers to share their views on the current triggers, trends and technologies impacting omnichannel commerce and on retailers’ smartest path forward.

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Artificial Intelligence

AI helps brands create emotional connections to customers

Posted by Avanade News on June 20, 2018

Avanade CEO Adam Warby shares proven examples of how brands are using AI to connect with their customers.

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