Why omnichannel customer experience management (CXM) breaks free from silos & allows organizations to coordinate marketing messaging across customer engagement.

What can we expect this holiday shopping season? Liz Ebert breaks down what we can expect from both retailers and consumers due to COVID-19 realities.

Learn what retailers and restaurants need to do to ensure they have the right processes, tools, and culture in place to ensure safety.

We asked six of Avanade’s best forward-thinkers to share their views on the current triggers, trends and technologies impacting omnichannel commerce and on retailers’ smartest path forward.

Avanade CEO Adam Warby shares proven examples of how brands are using AI to connect with their customers.