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Omnichannel

16 articles

Latest

Retail

Why front-end customer service relies on backend operations

Posted by Nick Lefkonidjates on June 14, 2017

For the omnichannel experience to be successful, front-end platforms must align perfectly with back-end operations and systems such as ERP.

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Retail

Predictive and prescriptive analytics gains foothold with fashion retail

Posted by Benoit Morache on June 9, 2017

The fashion industry is turning towards data analytics to predict demand, assortments, inventory turns and other underlying omnichannel trends.

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Retail

Fashion and apparel’s quest to merge online and offline into omnichannel

Posted by Marcos Suarez Fernandez on May 22, 2017

Growth in digital shopping coupled with smart in-store omnichannel technologies has redefined the way fashion and apparel retailers operate.

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Retail

The role of ERP in retail has changed

Posted by David Vitak on March 16, 2017

ERP in retail has changed from a system for conducting day-to-day tasks to providing a dynamic, unified, and strategic view.

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Avanade Spotlight

Celebrating Avanade employees awarded distinguished Sitecore MVP status

Posted by Avanade News on February 23, 2017

Avanade employees have been awarded 2017 Sitecore MVP, recognizing their exceptional knowledge and expertise in digital marketing.

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Digital Business

Your companion on the omni-channel journey

Posted by Ismael Quteifan on February 10, 2017

Consumer behaviour keeps changing and businesses must keep up. Avanade's Ismael Quteifan shares modern omni-channel strategy using Microsoft ecosystem.

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CRM

3 ways Dynamics 365 helps you re-invent CRM

Posted by Vishal Sarkar on December 14, 2016

Microsoft’s Dynamics 365 is an example of how technology makers are providing the tools to accomplish digital sales and service vision.

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Digital Business

Personalising your customer experience to remove friction

Posted by Amir Dehnad on December 13, 2016

Learn more about the many benefits of positive customer experiences.

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Insurance

Reflections from the 2016 Insurance Analytics Conference

Posted by Steve Magennis on November 8, 2016

Avanade insurance expert Steve Magennis highlights his observations of 2016 Insurance Analytics conference in New Orleans.

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Technology Infrastructure

Into the unknown: why Agile is needed for a modern digital business

Posted by Paul Bowen on September 20, 2016

A move to agile is fraught with challenges, uncertainties, and surprises.

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