In a world of continual change, it is necessary to explore and filter, assess, and then invest in emerging technologies to be resilient and adaptive.

The current global disruption requires you to make changes quickly. Shawn Shell explains how Avanade combines business strategy, agile innovation, and deep Microsoft technology expertise to help you transform faster and smarter.

Shawn Shell gives three factors that often spell the difference between success and failure with an innovation strategy.

As B2B companies evolve in the CX space, organizations need to include a multiple touchpoint approach within their CX strategy.

The “change” part of CX is without a doubt the most challenging part of advancing your organization’s CX maturity.

Chris Lloyd-Jones recaps IP Expo Manchester, and why companies should be using the intelligent edge to embrace emerging business models.

It's plain truth that everyone wants to do personalization, because they can see it's what customers expect. Xavier Stallings shares tips on how to get started.

Avanade's Danish Hasan provides a thorough review of the book, "Hit Refresh" by Microsoft CEO Satya Nadella who emphasizes that empathy and continuous learning are a platform for innovation and success.

This article was originally written by Avanade alumn Ken Ramoutar. Ever had a really bad customer experience and think “What do these guys know about customer service - why am I doing business here?” Everyone has had a bad experience at one time or another, but a really good customer experience is like gold when it comes to your loyalt...