Three routes to propel your Teams journey and maximise its potential
- Posted on December 3, 2019
- Estimated reading time 4 minutes
Do you feel like you’re being left out of the Teams party? Stuck with your face pressed up against the window, watching on longingly while your nimbler peers enjoy all those enticing benefits...
I don’t blame you – there’s plenty to be envious of. Like this:
- Teams is the fastest-growing business application in Microsoft’s history
- Over 500,000 organisations, including 91 of the Fortune 100 companies, use Teams
- Teams is even saving lives
But you no longer need to suffer from FOMOOT (Fear Of Missing Out On Teams). Because Avanade is here to help.
The pillar of a superior workplace experience
The potential for Teams is huge. In our new guide, we describe it as a “broad and continually expanding canvas for re-engineering business processes, services and the very nature of work in your organisation.” I think that’s a pretty apt way to capture the galaxy of possibilities Teams offers for your workplace experience (WX).
Teams is far more than the sum of its parts. Yes, it gives you communication, collaboration, conferencing, content management, telephony and messaging services. But, when its full potential is harnessed, Teams goes much further – helping you reimagine workplace experiences, drive process change and improve service orchestration.
You can wring tremendous business value from Teams. But you need to know how to approach it. That includes understanding when to embrace the platform, how to balance technology and change management considerations, and where partners can help.
Fighting FOMOOT, overcoming obstacles
Many organisations are wrestling with Teams adoption challenges right now. And if you haven’t embraced Teams or have started to use it but can’t seem to unlock its full value, there are a number of perfectly understandable reasons why.
Perhaps you simply don’t know where to begin. Possibly, the thought of tackling yet another new platform deployment leaves you in a cold sweat. Maybe you think Skype for Business is doing “a good-enough job”. There could be technical and change management roadblocks preventing you from driving Teams forward. Or, it might be that you’ve deployed Teams and you’re expecting your employees to automatically embrace it, but they’ve found that too hard.
Mapping out your Teams journey
Well, here’s the good news: Teams adoption doesn’t need to be a strict, linear process – it can be a flexible multi-route journey. So, there are a number of options you can take to steer your adoption forward. And you can even blend different routes together.
Below, I’ve outlined three paths our clients are taking – from immediate through to longer-term approaches.
1) The tech track
Skype for Business Online end of life arrives in 18 months. This serves up a technical imperative that many clients are pouncing upon to initiate their Teams migrations. But it’s not just this looming milestone that has stirred many IT teams into action.
Teams is a cloud-first solution, designed from the ground up to be a modern, global, scalable, single platform solution for your collaboration needs. So, it offers a robustness and a reliability that Skype can’t match.
With Teams, you’ll enjoy clever unified comms features, with inventive capabilities to enhance the voice, video, IM, and conferencing experience. And thanks to its evergreen, cloud-based model, Teams gives you fast access to the latest innovations as soon as they’re released. That’s in addition to a simplified operating model with enhanced service transition and ongoing management support. Crucially, Teams’ mobile experience also enables anytime, anywhere collaboration and communication.
2) The employee experience path
Progressive organisations are seizing upon Teams as a vehicle to modernise their employee experience. Teams empowers you to design powerful, simplified employee experiences and enables HR and IT leaders to develop working best practices. This extends to personalised employee journeys and improved workforce collaboration too.
3) The workplace transformation route
The final route is the most ambitious and visionary – channelling Teams to enable a complete, comprehensive business transformation. Teams allows you to break down silos, creating and connecting people who work across regional boundaries to bring the best talent together and drive desired outcomes.
Teams can help your organisation to become more agile and responsive to customer needs. And it can empower you to reimagine ways of working, automate workflows and processes, change culture and harness workplace analytics.
This approach is the one that most effectively unlocks the true potential of Teams – helping organisations to fundamentally reinvent their WX – and more specifically their platforms, culture and operations.
Multiple routes, one destination
No matter how you plan to approach Teams, it’s crucial to develop a strong, specific business case – so you can plot the appropriate path towards the right destination. And once you have your business case defined, you can then decide on the most appropriate entry point to begin your journey.
We’ve developed a range of introductory programs for Teams. They include tech readiness (cloud performance assessment, teamwork assessment), operational readiness (service design, evergreen advisory), and business readiness (value discovery, UCC business case development, and workplace maturity assessment).
Microsoft Teams can quickly become the core digital platform for your workplace, a central hub for employee engagement, collaboration and one that delivers real business value.