Melanie comes to Avanade with over 25 years business experience and is the Business Applications Health Lead. Ten years in healthcare as a professional and nearly 20 years navigating the complex health system as a young cancer survivor. She is passionate and committed to helping healthcare transform through the use of technology. As a thought leader in healthcare technology and patient engagement, she has written multiple blogs, articles, and a podcast that have been featured on MedCity News and Becker's Hospital Review. Before joining Avanade, Melanie Dowczek was the Global Patient Engagement CRM Solutions Leader for NTT DATA Services (formerly Dell Services) for 2 1/2 years. Before that, she spent seven years at the Cleveland Clinic with three of those years in the Office of Patient Experience focused on an enterprise CRM initiative. Before joining the healthcare industry, she served as a controller for several organizations.