At Avanade, we see how the power of Microsoft Business Applications (BizApps)—including Dynamics 365, Power Platform, and Azure—shapes the future of businesses every day. By combining our unmatched Microsoft expertise with a creative, human-centered approach to innovation and deep industry knowledge, we create meaningful impact for our clients, Microsoft, and our people.

Avanade offers countless paths to grow your career—across industries, technologies, and leadership tracks. One of them is sure to lead to your unique version of success. Come join us

As a CRM Lead Functional Consultant (BizApps), you will play a client‑facing, leadership role in the discovery, design, and delivery of Dynamics 365 Customer Engagement (CE) solutions. You will lead functional workstreams across Sales, Customer Service, Marketing, Field Service, and Power Platform, ensuring business outcomes are achieved through scalable Microsoft-first solutions.

You will act as a trusted advisor between Avanade clients, internal delivery teams, and the broader Avanade BizApps community, applying best practices, governance, and design standards aligned with Microsoft and Avanade methodologies. This role offers the opportunity to work for Microsoft’s #1 partner, with a strong emphasis on continuous learning, certification, and career progression across functional, solution architecture, and leadership pathways.

What You’ll Do

Client Advisory & Leadership

• Lead client engagements as a functional CRM/BizApps authority, advising on how Dynamics 365 and Power Platform can solve complex business challenges
• Serve as a trusted advisor to senior stakeholders, translating business strategy into CRM and digital transformation roadmaps
• Facilitate executive‑level discussions, workshops, and solution design sessions

Business Analysis & Solution Design

• Lead and conduct requirements discovery, scoping, and validation workshops across multiple business functions
• Translate business needs into functional and non-functional requirements, maintaining a Requirements Traceability Matrix (RTM)
• Perform fit/gap analysis against Dynamics 365 CE and Power Platform capabilities
• Design end‑to‑end CRM solutions aligned with BizApps best practices, Avanade accelerators, and Microsoft standards

Delivery & Collaboration

• Author functional design documents and user stories, working closely with technical consultants and architects
• Collaborate with development teams to ensure functional intent is accurately implemented
• Configure, prototype, and validate business processes using Dynamics 365 and Power Platform
• Lead UAT planning and execution, supporting change management and adoption activities

Mentorship & Community

• Provide guidance and mentorship to junior consultants and offshore teams
• Contribute to the Avanade BizApps CRM community, reusable assets, and knowledge sharing initiatives

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us

This role is a SME role, and we look forward to have someone experienced D365 CRM / CE Technology (Modules features, Customizations and Configurations, Extending functionality ( using CRM SDK), security concepts, troubleshooting, governance, integrations, module copilots etc.).

You will be responsible for working with Client Stakeholders to set the vision, technical direction, and solution shaping of their Microsoft CRM technology stack. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills. 

Together we do what matters.

What you’ll do

• Lead and mentor a technical team, providing guidance across development tasks and ensuring delivery milestones are met.
• Customize and configure Microsoft Dynamics 365 to align with business needs – includes creating/modifying entities, forms, views, workflows, and business rules.
• Oversee code version control using Bitbucket and ensure proper collaboration and code review practices.
• Develop and maintain CRM plugins and workflows to automate business processes.
• Use XRM Toolbox to support configuration and productivity enhancements.
• Apply Azure DevOps practices including CI/CD pipelines.
• Package and deploy CRM solutions across environments with proper versioning.

Descrizione del ruolo:

Entrerai a far parte del team Client Solution che unisce expertise di dominio (processi e best practice SCM per industria), di processo e discreta, e per largo consumo; con competenze tecniche su soluzioni avanzate (dall’ERP agli Advanced Planning Systems come sedApta e ai sistemi MES e APS), il tutto arricchito da solide capacità di consulenza, gestione progettuale e leadership. Accompagnerai le aziende in progetti di trasformazione della Supply Chain, dall’analisi strategica alla messa a terra delle soluzioni, generando benefici tangibili in termini di efficienza operativa, servizio al cliente e capacità innovative  

Responsabilità principali:

Lovorerai su progetti complessi presso clienti, dalla fase di pre sales, all’analisi iniziale fino al completamento della soluzione. Tra le responsabilità chiave rientrano: 

• Attività di Pre sales per iniziative di supply chain del cliente 

• Analisi dei processi e identificazione di soluzioni: condurre assessment dettagliati dei processi di supply chain del cliente, mappando flussi informativi e operativi (es. processi di pianificazione, approvvigionamento, produzione, logistica).  

• Elaborazione di soluzioni e roadmap di implementazione: proposta di soluzioni tecnologiche e organizzative: ad esempio piani di implementazione per sistemi SCM (ERP, moduli APS/MES, soluzioni di advanced planning e scheduling come sedApta) allineati con gli obiettivi strategici del cliente.  

• Gestione di progetto e coordinamento team: ruolo di Project Manager o Workstream Lead all’interno dei progetti.  

• Implementazione di soluzioni tecnologiche: guidare l’implementazione tecnica delle soluzioni proposte.  

• Formazione e change management: organizzare e condurre sessioni di formazione per gli utenti finali e i key user del cliente,  

• Collaborazione cross-funzionale e innovazione: Infine, un aspetto importante del ruolo in Avanade (e in aziende di consulenza analoghe) è la collaborazione con altre linee di offerta e l’identificazione di opportunità di up-selling/cross-selling.  

クライアント課題を技術に落とし込む実装リード。小～中規模案件の設計・実装・対外コミュニケーションを担当します。

一緒に働きませんか
PoCから本番化を短サイクルで推進。
再利用可能なコンポーネント化やセキュリティ/コスト設計にも踏み込みます。Together we do what matters.

仕事内容について

• RAG/生成AI/AIエージェントのアプリ設計・実装（Azure OpenAI / Azure AI Services / Azure AI Foundry 活用）

• コンテナ/アプリ実行基盤の設計（Azure Container Apps／AKS／App Service いずれか）

• API 管理・外部連携（Azure API Management）、権限・秘密情報管理（Entra ID, Key Vault, Managed Identity）

• データ永続化の設計（Cosmos DB／Azure SQL／OSS DB）

• 要件定義支援、デモ作成、PoC 計画とレポーティング

スキルと経験

• Python/C# による Web/API 実装、LLM/RAG 実務、Azure 基盤（Storage／Key Vault／VNet など）の経験

• AI Search チューニング、Cosmos DB のモデリング、API Management 運用、Semantic Kernel／Prompt Flow

求められる人物像

このロールで求められる特性

• 優れたコンサルティングスキル

• チームワークの経験

• 適応性と柔軟性

• 知的好奇心とテクノロジーへのパッション

• 高いコミュニケーションスキル

キャリア

アバナードで働くことの魅力

• マイクロソフトテクノロジーを活用したソリューションを展開するリーディングカンパニーで働くこと

• 19度目のマイクロソフト グローバル SI パートナー アワードを受賞（2024年）

• 充実したトレーニングプログラム（年間80時間以上、認定資格取得への支援）

•  テクノロジーやスキル向上のための豊富なグローバルリソースの活用

•  全ての社員のキャリアを支援するキャリアアドバイザー制度

•  風通しが良く、チームワークで仕事を進められる環境 

働きがいのある会社

アバナードには、あなたがお持ちの優れた知見を遺憾なく発揮できる環境であるだけではなく、先進的な技術を活用した新たな経験やテクノロジーに対する強い情熱を満たすことができるトレーニングプログラムなど、プロフェッショナルとしての更なる成長を遂げることができる数多くの機会が存在します。

アバナーは、インクルージョン＆ダイバーシティ（I&D）の文化の醸成に力を注ぎ、この多様性を通じて、革新性や創造性を培い、クライアントや社会に貢献しています。豊富な経験を持つ60,000人以上のプロフェッショナルが世界中におり、相互に協力しながらプロジェクトを遂行するチームワークのカルチ��ーの中で、継続的に学ぶことができるトレーニングプログラムやキャリアアドバイザー制度を活用しながら、新たなキャリアを進んでいただくことができます。

チームワーク、新たなテクノロジーの習得を通じて、クライアントの問題解決に応えるアバナードは、その先で私達の仕事の結果、人の働き方、コミュニケーションやコラボレーションなど真のヒューマンインパクトをもたらせることができるかを原動力に日々活躍しています。

アバナードのインクルージョン＆ダイバーシティ（I&D）に関する情報はこちらをご覧ください。アバナードのインクルージョン&ダイバーシティ

アバナードではグローバルレベルで以下を共通のテーマに持ち、日々業務に取り組んでおります。

• 社員のために、以下に焦点を当てた未来を創造します。

• 視野を広げる

• 勇気を持って実験する

• 学習とピボット 社員の偉大さを鼓舞する

• すべての声に力を与える

• 大胆さを奨励する

• 進歩を祝う 社員のインパクトを加速させるには、以下を行います。

• クライアントを驚かせる

• 重要なことの優先順位付け

•  一丸となって行動する

詳細

更なる詳細については以下のリンクよりご参照ください。

LinkedIn

Avanade Insights

Avanade Careers