At Avanade, we see how the power of Microsoft Business Applications (BizApps)—including Dynamics 365, Power Platform, and Azure—shapes the future of businesses every day. By combining our unmatched Microsoft expertise with a creative, human-centered approach to innovation and deep industry knowledge, we create meaningful impact for our clients, Microsoft, and our people.

Avanade offers countless paths to grow your career—across industries, technologies, and leadership tracks. One of them is sure to lead to your unique version of success. Come join us

As a CRM Lead Functional Consultant (BizApps), you will play a client‑facing, leadership role in the discovery, design, and delivery of Dynamics 365 Customer Engagement (CE) solutions. You will lead functional workstreams across Sales, Customer Service, Marketing, Field Service, and Power Platform, ensuring business outcomes are achieved through scalable Microsoft-first solutions.

You will act as a trusted advisor between Avanade clients, internal delivery teams, and the broader Avanade BizApps community, applying best practices, governance, and design standards aligned with Microsoft and Avanade methodologies. This role offers the opportunity to work for Microsoft’s #1 partner, with a strong emphasis on continuous learning, certification, and career progression across functional, solution architecture, and leadership pathways.

What You’ll Do

Client Advisory & Leadership

• Lead client engagements as a functional CRM/BizApps authority, advising on how Dynamics 365 and Power Platform can solve complex business challenges
• Serve as a trusted advisor to senior stakeholders, translating business strategy into CRM and digital transformation roadmaps
• Facilitate executive‑level discussions, workshops, and solution design sessions

Business Analysis & Solution Design

• Lead and conduct requirements discovery, scoping, and validation workshops across multiple business functions
• Translate business needs into functional and non-functional requirements, maintaining a Requirements Traceability Matrix (RTM)
• Perform fit/gap analysis against Dynamics 365 CE and Power Platform capabilities
• Design end‑to‑end CRM solutions aligned with BizApps best practices, Avanade accelerators, and Microsoft standards

Delivery & Collaboration

• Author functional design documents and user stories, working closely with technical consultants and architects
• Collaborate with development teams to ensure functional intent is accurately implemented
• Configure, prototype, and validate business processes using Dynamics 365 and Power Platform
• Lead UAT planning and execution, supporting change management and adoption activities

Mentorship & Community

• Provide guidance and mentorship to junior consultants and offshore teams
• Contribute to the Avanade BizApps CRM community, reusable assets, and knowledge sharing initiatives

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us

This role is a SME role, and we look forward to have someone experienced D365 CRM / CE Technology (Modules features, Customizations and Configurations, Extending functionality ( using CRM SDK), security concepts, troubleshooting, governance, integrations, module copilots etc.).

You will be responsible for working with Client Stakeholders to set the vision, technical direction, and solution shaping of their Microsoft CRM technology stack. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills. 

Together we do what matters.

Key Responsibilities

• Lead and mentor a technical team, providing guidance across development tasks and ensuring delivery milestones are met.
• Customize and configure Microsoft Dynamics 365 to align with business needs – includes creating/modifying entities, forms, views, workflows, and business rules.
• Oversee code version control using Bitbucket and ensure proper collaboration and code review practices.
• Develop and maintain CRM plugins and workflows to automate business processes.
• Use XRM Toolbox to support configuration and productivity enhancements.
• Apply Azure DevOps practices including CI/CD pipelines.
• Package and deploy CRM solutions across environments with proper versioning.

Descrizione del ruolo:

Entrerai a far parte del team Client Solution che unisce expertise di dominio (processi e best practice SCM per industria), di processo e discreta, e per largo consumo; con competenze tecniche su soluzioni avanzate (dall’ERP agli Advanced Planning Systems come sedApta e ai sistemi MES e APS), il tutto arricchito da solide capacità di consulenza, gestione progettuale e leadership. Accompagnerai le aziende in progetti di trasformazione della Supply Chain, dall’analisi strategica alla messa a terra delle soluzioni, generando benefici tangibili in termini di efficienza operativa, servizio al cliente e capacità innovative  

Responsabilità principali:

Lovorerai su progetti complessi presso clienti, dalla fase di pre sales, all’analisi iniziale fino al completamento della soluzione. Tra le responsabilità chiave rientrano: 

• Attività di Pre sales per iniziative di supply chain del cliente 

• Analisi dei processi e identificazione di soluzioni: condurre assessment dettagliati dei processi di supply chain del cliente, mappando flussi informativi e operativi (es. processi di pianificazione, approvvigionamento, produzione, logistica).  

• Elaborazione di soluzioni e roadmap di implementazione: proposta di soluzioni tecnologiche e organizzative: ad esempio piani di implementazione per sistemi SCM (ERP, moduli APS/MES, soluzioni di advanced planning e scheduling come sedApta) allineati con gli obiettivi strategici del cliente.  

• Gestione di progetto e coordinamento team: ruolo di Project Manager o Workstream Lead all’interno dei progetti.  

• Implementazione di soluzioni tecnologiche: guidare l’implementazione tecnica delle soluzioni proposte.  

• Formazione e change management: organizzare e condurre sessioni di formazione per gli utenti finali e i key user del cliente,  

• Collaborazione cross-funzionale e innovazione: Infine, un aspetto importante del ruolo in Avanade (e in aziende di consulenza analoghe) è la collaborazione con altre linee di offerta e l’identificazione di opportunità di up-selling/cross-selling.