SCI delivers compassionate customer service with new digital platform

Business situation

Service Corporation International (SCI)* is North America’s leading provider of end-of-life arrangements and services, operating nearly 2,000 funeral homes and cemeteries across 45 states, eight Canadian provinces, the District of Columbia and Puerto Rico. The company strives to provide grieving families compassionate and memorable life celebrations — from simple funeral arrangements to unique, personalized memorials. In order to respond to customer needs more quickly, SCI is extending its role in the digital world.

SCI has chosen Avanade to help it modernize its digital marketing strategies using a full suite of services and capabilities on the Sitecore platform. The new platform will enable SCI to gain better insight into the needs of its client families and allow the company to provide them with a seamless, convenient and engaging experience.

* As used herein, “Service Corporation International” and “SCI” refer to Service Corporation International’s affiliated companies.

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