Loading...

Major disruptions are becoming more the norm than the exception. In a consumer-based economy like ours, that means retailers will need to react fast to keep or regain their footing. How things worked before won’t work going forward.

Watch our latest video webinar for a focused discussion on the need for retailers and brands to recognize and adopt new processes and technologies to honor what customers value and what successful associates require.

A portion of the discussion on this webinar is about Microsoft Retail Stores and how it managed to continue serving customers during the pandemic by quickly pivoting its 3,000 store associates to deliver the Microsoft Store experience digitally. Shortly after this webinar, Microsoft announced that it would be closing all of its retail outlets and that all store associates are being retained as remote brand ambassadors.

Read some of our latest content on rethinking retail for customers and store associates
eBook

The Retail Customer: New Behaviors, New Expectations

Explore this ebook to find out how retailers and brands can identify and adapt to new customer expectations going forward.

eBook

The Store Associate: New Roles, New Responsibilities

Find out how the roles and responsibilities of store associates have changed in the next normal.

Watch Webinar

Speakers

Gaurav Pant

Gaurav Pant
Chief Insights Officer at Incisiv

LinkedIn

Elizabeth Ebert

Elizabeth Ebert
Executive, Global and North America IT Advisory Lead at Avanade

LinkedIn

Sue McMahon

Sue McMahon
Industry Executive – Retail & Consumer Goods at Microsoft

LinkedIn

Scott Pearson

Scott Pearson
Senior Director, Business Strategy for Microsoft Stores, Microsoft

LinkedIn

Contact Avanade

Next steps

Find out how our insights can be applied to help your business realize results.

CLOSE
Modal window
Contract
Share this page