Avanade’s digital assistant helps transform the employee experience and drive engagement

Artificial Intelligence
Electronics and High Tech
Intelligent Automation
Microsoft Azure
Workplace Platform Modernization
Workplace Value

Business Situation

As digital innovators working with leading-edge technologies, Avanade uses bots to help acquire information, automate tasks and boost productivity in the workplace. Employees found the solutions to be varied, siloed and not always accessible – and had to sometimes visit as many as 12 disparate systems and portals to find the right information. On average, fewer than 50 users worldwide previously used each bot. To help solve some of these workplace frustrations, Avanade wanted to create a corporate bot that would be used by employees across the company.

Solution

Avanade’s Information Technology Services designed the Bot Center Program to unify the company’s bots into one central bot with multiple skills. Using agile methodology and continuous development, Avanade’s Intelligent Digital Assistant, known as AiDA, operates on the Microsoft AI platform and features:

  • A crowdsourcing framework that encourages employees to design, develop and publish bot skills
  • A skills hub where employees can personalize their individual experiences with the bot
  • An AI assets repository with shared resources on AI and bots, which can also be leveraged to inform and accelerate a client’s intelligent enterprise journey

The centralized bot program ensures that all bots are secure, brand compliant and readily available across the enterprise in various channels.

Results

With a quick inquiry to a single bot, employees can get immediate access to information and complete tasks more efficiently, helping to improve their productivity. Avanade’s clients also benefit from the lessons learned and cutting-edge expertise Avanade acquired, saving weeks and even months as they embark on their own intelligent enterprise journeys and realizing cost savings in the process.

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Headquarters

North America
Global Headquarters
1191 Second Avenue
Suite 100
Seattle, WA 98101
Europe

30 Fenchurch Street

London

EC3M 3BD

Growth Markets
Singapore Headquarters
Avanade Asia Pte Ltd
250 North Bridge Road
#30-03 Raffles City Tower
Singapore 179101