Service Evolved – Episode 6: Get a better view of assets with Microsoft field service

Service Evolved – Episode 6: Get a better view of assets with Microsoft field service

Fixing, inspecting, and servicing assets are at the core of what field service organizations do. Yet service agreements and work orders do not always tell service technicians precisely where to find the asset(s), who owns them, or indicate how they’ve been performing. Without these contextual insights at hand, technicians can be challenged to provide quick and effective service. They also miss the opportunity to cross-sell and up-sell products or services that would benefit the customer. The results? Reduced technician productivity and increased costs, longer asset downtime and a less satisfying customer experience. In this episode of Service, Evolved, learn from Microsoft’s Dan Gittler about different scenarios organizations are facing while trying to locate, track, and service assets. Our hosts and guest describe how new updates in Microsoft Dynamics 365 for Field Service are enabling service departments to be more efficient, improve their understanding of assets, and even enable new business models.

Together with their special guest Dan Gittler, hosts Scott LeFante and Dan Cefaratti discuss:

• Creating more contextual work orders with a flexible, comprehensive asset structure
• New ways for organizations to visualize relevant location, usage, and account details for each asset
• How asset-centric insights can support manufacturers looking to expand distribution