When there is a problem with a Microsoft campus facility that needs attention – everything from burned out lights to water leaks and HVAC issues – employees can now use their devices or their desktop to submit a service request through the new Microsoft facilities management portal. This connects employees with the right people to help.
A ticket is created and is automatically routed to the appropriate facility manager, who collects the details, opens a work order and schedules an available technician to complete the job within just a few clicks.
The solution – powered by Microsoft and developed with Avanade – takes the headaches out facilities management, by streamlining the end-to-end processes with Microsoft Dynamics 365. This brings together several previously disconnected tools into a single, cloud-based CRM and ERP, making everyone’s lives a little bit easier.