Sales and service are one: engaged sales and service employees working together will drive higher customer loyalty

"Did you know … Today, nearly 90% of companies believe that customer experience will be their primary basis for competition (1)."

Key to delivering a great customer experience is to have highly engaged sales and service employees, willing to deliver their best every day. As the saying goes: “engaged happy employees make for happy returning customers.”

But faced with sophisticated customers, fragmented channels and overwhelming data, many sales and service teams are having a hard time making the right decisions at the right time to deliver customer loyalty and lifetime value.

Avanade Digital Sales and Service tackles this challenge by providing your sales and service employees with the power of digital channels and consolidated insight. Co-create winning experiences with your customers, thereby increasing customer loyalty and lifetime value. With Avanade’s solution, sellers and service agents can harness the possibilities of predictive analytics to anticipate their customer’s needs.

By providing your employees with modern, consumer-like experiences and getting them the information they need when they need it, your employees will feel empowered to make decisions based on actionable insights.

"We selected Avanade as they were able to help us take advantage of the benefits of Microsoft Dynamics CRM in the cloud through a combination of market-leading cloud vision, industry insights and business acumen and delivery skills."

Morris Lieberman General Manager Business Transformation, SKILLED Group

The benefits of digital sales and service

Working with hundreds of organisations globally across numerous industries, we redefine your sales and service experience to help you:

  • Improve sales and lower costs
  • Boost customer loyalty and retain profitable customers
  • Reduce sales/service person turnover
  • Provide predictive maintenance
  • Handle the customer once and done – first time resolution
  • Make customer self-service simple and easy to access

Our global expertise: results realised

With Avanade, you are in great hands. Besides being the world leader in Microsoft Dynamics CRM implementations and having delivered over 1,800 digital workplace projects last year alone, we also provide you with leading analytics, user experience, mobility and change enablement expertise. We have the global experience, IP, accelerators and the partners needed to accelerate time to value, and global design studios on point to deliver engaging digital experiences.

In addition, our 1,000 dedicated sales and service specialists have industry experience and the highest technical certifications in Microsoft technologies. Avanade can implement or even run your digital sales and service solution, either for you, or as a service with an outcome.

The Digital Sales Experience Reimagined

How our clients are using digital sales to drive employee and customer satisfaction.

Microsoft Dynamics Services Research

New research ranks Accenture and Avanade as leaders for Microsoft Dynamics implementation services.

Dynamics 365 integrates ERP, CRM and Office 365 capabilities

Dynamics 365: The next generation of intelligent business applications in the cloud.

Digital Sales and Service: Time to Re-Think CRM

The blurring lines of Digital Sales and Service.

HEINEKEN improves customer engagement

Call center agents gain 360-degree customer view

Delta elevates the experience

Mobile platform for flight attendants improves in-flight service.

Swedish Match lights up sales

Manufacturer gains competitive edge with mobile CRM.

Global manufacturer redesigns sales and service

Mobile interaction with customers to improve sales and customer experience.

(1) Five Trends survey. Orange Silicon Valley, Orange Institute. 2015 The New Omni-Channel Approach to Serving Customers

Next steps

We can help you reimagine sales and service to delight both your employees, and customers.

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