Accenture and Avanade Named Microsoft 2020 Global Alliance SI Partner of the Year
Companies recognised with eight total awards based on commitment to customers, solutions’ impact on the market, and exemplary use of Microsoft technologies.
Field service is facing its own unique challenges in 2020 as social distancing and worksite restrictions add new curveballs to core operations. But with the help of digital advancements, organisations are rethinking how to enable their service technicians to collaborate, work remotely and efficiently support their customers. Listen to this episode of Service, Evolved and learn from Microsoft’s Ben Vollmer about what is currently happening out in the field this year, and how the Microsoft Dynamics 365 for Field Service product is evolving to meet the needs of service organisations as they respond to customer needs now while preparing for the future.
Together with their special guest Ben Vollmer, hosts Scott LeFante and Dan Cefaratti discuss:
Director of Field Service Architecture, Avanade
Scott is part of Avanade’s Digital Sales & Service team and a two-time Microsoft Business Applications MVP. He is an experienced CRM/CE professional and a Microsoft Dynamics expert in Field Service / Connected Field Service, Project Service Automation and Customer Service. Scott is responsible for the successful delivery of Microsoft Dynamics 365 Field Service projects, fostering ongoing relationships within the customer base, Field Service/CRM team management and support.
North America Field Service Lead, Avanade
Dan has 20 years of experience in the CRM, ERP, and Field Service industry. He leverages his expertise to help customers succeed in deploying Field Service solutions by driving best practices and business strategy. He has helped customers transform their business from being perceived as a cost center, to more of a profit center by creating a proactive, predictable process that streamlines the Field Service digital thread. Dan has a strong passion for Field Service and has helped this space innovate with mobility, predictive analytics, mixed reality, and route optimization, which drive increases in customer satisfaction, service revenue, while at the same time driving out operating expenses in the Field Services industry.
Global Director – Field Service at Microsoft
Ben Vollmer has been involved with helping companies improve their strategies around Customer Engagement and Experience for the past 25 years. In his current role, he is responsible for the development and execution of a commercialisation strategy for Dynamics 365 for Field Service across Microsoft. He focuses on the major opportunities to advance Global Go-To-Market efforts across R&D, Sales, Marketing and Partner Organisations. He loves working on highly complex problems and helping the executive teams organise, prioritise, and execute around Field Service as a part of their strategic agenda.
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