AI Software Engineer (GenAI, Virtual Agent, MS Copilot)

sedi: Roma, Milano, Torino, Bologna

We're in our #AI era, are you?  
 
In Avanade, in qualità di partner più esperto nella fornitura di servizi Cloud di Microsoft Azure e con il maggior numero di professionisti certificati Azure, lavoriamo per fornire le migliori soluzioni possibili, sfruttando al meglio le tecnologie più all'avanguardia. In questa ottica, facciamo ampio uso di soluzioni di Artificial Intelligence ove queste diano un valore aggiunto per i nostri clienti, nell'automazione di processi che potrebbero altrimenti essere onerosi.  
 
Entra a far parte della nostra squadra!  
Lavorerai in un team coeso, inserito in una realtà multinazionale e multiculturale, con possibilità di crescita considerevoli e opportunità di apprendimento continue. Potrai confrontarti sia con i colleghi del team di Artificial Intelligence, che con le diverse worldwide communities, accrescendo sia le tue competenze tecniche che le tue soft skills.  
Together we do what matter.  
 
Cosa farai:  
L'AI è fondamentale per generare efficienza operativa e nuove esperienze, e per contribuire a risolvere nuovi problemi in un mondo socialmente distante. Entrerai a far parte di un team specializzato in soluzioni di Artificial Intelligence (GenAI, Virtual Agents, Cognitive Services, ecc.) ed andrai arricchire il nostro set di competenze attraverso la tua expertise su sviluppo ed implementazioni di progetti in questo ambito. 

Consultant Organizational Change Management - Modern Workplace & AI (w/m/d)

Als Zusammenschluss zwischen Microsoft und Accenture sind wir eines der führenden Unternehmen im Digitalisierungsumfeld und bauen unser Advisory-Geschäft weltweit aus. Zu unseren Kunden gehören internationale Konzerne sowie der gehobene Mittelstand.
Du bist motiviert, smart und hast Lust, in einem professionellen und dynamischen Umfeld innovative Wege zu gehen?
Dann suchen wir dich für anspruchsvolle Kundenprojekte im Bereich Change Management.

Werde Teil unseres Teams 

Moderne Arbeit entsteht nicht durch Technologie allein, sondern durch Menschen, die sie wirksam nutzen. In unserem Workplace OCM Advisory Team begleiten wir Organisationen dabei, Microsoft-Technologien und KI nachhaltig in ihren Arbeitsalltag zu integrieren. Von Microsoft 365 und Teams bis hin zu Copilot und Agentic AI. Dafür suchen wir engagierte Change-Management-Berater:innen, die Technologie, Organisation und Menschen zusammenbringen.

Deine Aufgaben

• End-to-End-Steuerung von Change-Management-Projekten im Modern Workplace.
• Einführung und Adoption von Microsoft-Technologien, Copilot und Agentic AI.
• Entwicklung moderner Change-Architekturen und Adoptionsstrategien.
• Kommunikation und Enablement wirkungsvoll gestalten.
• Lernen, Befähigung und Communities of Practice aufbauen.
• Erfolg, Adoption und Wirkung messbar machen.
• KI-gestützte Methoden und Automatisierung im Beratungsalltag einsetzen.
• Stakeholder-Management und Führungskräftebegleitung übernehmen.
• Qualität sichern und Teammitglieder weiterentwickeln.

Summary
At Avanade, we help organizations see the future faster than actually build it.
Our Advisory & Experience practice sits at the intersection of Digital strategy, experience, and AI, working with governments, banks, healthcare systems, airports, and global brands across Southeast Asia.

We’re looking for a manager who can lead from the front shaping thinking, running rooms, and turning ambiguity into momentum.
This role is for someone who feels at home with clients, on whiteboards, and in boardrooms.

Key Responsibilities

Client Leadership & Engagement

• Lead client engagements and act as a day-to-day trusted advisor.

• Confidently engage senior stakeholders, including C-suite and agency leadership.

• Frame complex problems, guide decision-making, and build client confidence.

• Design and facilitate high-impact workshops (discovery, visioning, prioritization, co-creation).

• Strategy, Design & Problem Solving

• Apply Design Thinking and human-centered design to reimagine digitals products, services, and operating models.

• Translate ambiguous challenges into clear strategies, roadmaps, and action plans.

• Develop compelling, executive-ready presentations that tell a strong story.

• Balance strategic thinking with practical, buildable solutions.

• Shape and sharpen digital products and experiences, working closely with architects and engineers across CRM, AI, data, and cloud platforms  with strong exposure to the Microsoft ecosystem (Dynamics 365, Power Platform, Azure OpenAI, Copilot).

Change, Adoption & Impact 

• Shape change strategies including stakeholder mapping, communications, and enablement.

• Design adoption approaches that shift behavior, not just deliver training.

• Partner with delivery teams to ensure solutions land smoothly and stick.

• Measure impact through adoption, usage, and business outcomes.

• Team Leadership

• Lead and mentor consultants, analysts, and designers on engagements.

• Set quality standards for storytelling, workshop design, and client outputs.

• Contribute to practice growth through assets, offerings, and points of view.

• Support sales activities including discovery workshops and proposal shaping.

Summary

At Avanade, we see how the power of Dynamics 365 Online transforms businesses every day.

By combining our deep Microsoft expertise with innovative thinking and strong industry knowledge, we create opportunities for Microsoft, our clients, and for you. Avanade offers countless paths for growth—one of them is sure to lead to your unique version of success.

Come join us!

As a CRM Solution Development Associate Manager/ Manager you’ll leverage your subject matter expertise to design and implement Dynamics 365 Online CRM solutions across all phases of Avanade projects. You will lead client engagements and delivery teams in planning, designing, building, testing, and maintaining CRM solutions.

You’re not just experienced—you’re a leader who understands the intricacies of CRM systems and knows how to connect with clients while guiding teams to success. Organized, energetic, and confident, you thrive in both boardroom discussions and technical whiteboard sessions. This role offers the chance to work with Microsoft’s #1 partner, with an unrivaled focus on personal development and training in both technology and consulting skills.

Together we do what matters.

Key Responsibilities

• Lead the technical delivery of Dynamics 365 Online CRM solutions, ensuring timely and high-quality execution.
• Manage and mentor technical teams, driving accountability, coding standards, and best practices.
• Collaborate with business analysts, solution architects, and client stakeholders to translate requirements into technical solutions.
• Oversee CRM customization, including entities, attributes, business rules, workflows, and plugins.
• Provide technical direction for API development and system integrations using C# Web APIs and RESTful services.
• Manage version control and code collaboration using Bitbucket or similar tools.
• Ensure effective deployment and configuration management through CI/CD pipelines and tools such as Jenkins.
• Coordinate and perform CRM data migrations, preferably using SSIS or KingswaySoft.
• Implement and enforce unit testing practices using mock frameworks.
• Use tools like XRM Toolbox to enhance productivity and solution quality.
• Support the creation, packaging, and deployment of CRM solutions and environments