Come join us!

You'll support customers across Avanade’s Managed Services while developing your technical and problem-solving skills. You'll work through customer queries from start to finish, providing updates, gathering information, and ensuring a smooth experience.
This is a great opportunity for someone early in their career looking to grow in a supportive, collaborative environment. You'll receive guidance and training, but also be encouraged to take initiative, ask questions, and develop your capabilities.
The focus of the role will be developing skills to support Microsoft Power Platform (including Power Automate and Power Apps), Microsoft SharePoint Online and Dynamics 365 integration. Together we do what matters.

What you will do:
•    Diagnose and resolve issues related to business applications for our clients.
•    Escalate complex issues to appropriate personnel when required, ensuring timely resolution.
•    Maintain accurate records of open tickets, monitor status, and ensure closure within agreed timeframes.

About you
Characteristics that demonstrate success for this role:

•    Analytical, curious, agile
•    Team player and good communicator
•    Problem-solver, patient and quality-driven
•    Self-motivating
•    Innovative mindset

Enjoy your career
Some of the best things about working at Avanade:

•    Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
•    Real-time access to technical and skilled resources globally
•    Dedicated career advisor to encourage your growth
•    Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits Employee Benefits at Avanade | Avanade.

A great place to work
As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.

Create a future for our people that focuses on: • Expanding your thinking • Experimenting courageously • Learning and pivoting

Inspire greatness in our people by: • Empowering every voice • Encouraging boldness • Celebrating progress

Accelerate the impact of our people by: • Amazing the client • Prioritizing what matters • Acting as one

Come join us
We are seeking a Service Delivery Manager to join our Shared Services Delivery Team. This role works in close partnership with our customers, ensuring high-quality delivery and driving overall operational excellence. You will play a pivotal role in maintaining the client relationship and being part of the broader team that supports our clients’ environments. Together we do what matters.

What you will do:
•    Act as the primary liaison for assigned clients, building trust and proactively overseeing their IT needs and client relationship.
•    Monitor service delivery, troubleshoot issues, and coordinate rapid resolution to maximise uptime and user experience.
•    Provide clients with regular service delivery reports, highlighting system health, service metrics, and actionable insights.
•    Grow revenue by identifying upsell and cross-sell opportunities.
•    Cultivate long-term partnerships with clients, vendors, and internal teams, acting as a trusted advisor for technology delivery.
•    Champion client interests and feedback within Avanade, driving service improvements and innovation.
•    Organise client meetings, business reviews, and educational events to enhance engagement and demonstrate value.
•    Follow delivery management and governance guidelines for managed service portfolio.
•    Drive contracts to utilise the relevant suite of delivery tools and systems to enhance delivery rigor. 

About you
Characteristics that demonstrate success for this role:

•    Analytical, curious, agile
•    Team player and good communicator
•    Problem-solver, patient and quality-driven
•    Self-motivating
•    Innovative mindset
You must have Australian Citizenship to be considered for this position. 

Enjoy your career
Some of the best things about working at Avanade:

•    Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
•    Real-time access to technical and skilled resources globally
•    Dedicated career advisor to encourage your growth
•    Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits 
Employee Benefits at Avanade | Avanade
 

A great place to work
As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees.

Create a future for our people that focuses on: • Expanding your thinking • Experimenting courageously • Learning and pivoting

Inspire greatness in our people by: • Empowering every voice • Encouraging boldness • Celebrating progress

Accelerate the impact of our people by: • Amazing the client • Prioritizing what matters • Acting as one

The AI Architect is responsible for designing and developing scalable AI solutions aligned to a business strategy and benefits case as well as supporting as an AI technical advisor and SME to help our clients scale their AI programs. The AI Architect will need to understand how various parts of the business processes, operating systems, and application architectures work together to design a specific AI solution that fits a client’s environmental requirements. The AI Architect takes ownership of technology related aspects of AI across the Microsoft ecosystem. 

The AI Architect will adhere to Avanade’s AI methodologies and industry best practices and will be accountable for recommending appropriate technology solutions, delivering architectural/technical solution designs, and client proposals. To be successful in this role you will need to be confident in leveraging our global network (across Accenture, Microsoft, & our Partners), working together and openly sharing ideas, knowledge, and resources. You are proficient in creating AI solutions that enable clients to see the whole picture and provide insightful and accurate analysis that helps to build successful businesses.

Day to day, you will:

• Facilitate team, client meetings and pre-sales presentations.

• Partner closely with our AI, IoT, and Intelligent Automation team and Solution Architects to translate the customer's business requirements to define AI & IoT value proposition and solution scope.

• Analyze client processes, identify AI opportunities, and recommend approach based on analysis and client maturity.

• Estimate, solution, design, and help drive and deliver AI deals.

• Help build AI assets and enable internal and external stakeholders while growing capability and delivering high-quality solutions for clients.

• Assist in delivery as AI SME, Solution Architect, or Technical Architect

• Provide continuous advice, best practices, and quality assurance to AI project teams related to delivery approach and strategy.

Únete a nuestro Avanade Campus, el programa de prácticas que comienza en Marzo 2026!

Dentro del programa Avanade Campus en la Talent Community de CRM participarás en proyectos con la tecnología Microsoft Dynamics 365 Customer Engagement y Microsoft Power Platform. Sé parte de una formación específica en la tecnología a utilizar por consultores de Avanade, posteriormente, formarás parte del desarrollo de proyecto dentro de los clientes de Avanade.

Avanade es el proveedor líder de servicios digitales innovadores y habilitados para la nube, soluciones de negocio y diseño de experiencias dirigidas a sus clientes, facilitados a través del poder de nuestros profesionales y el ecosistema Microsoft. Incorpórate a nuestro equipo y participa en los proyectos de consultoría más innovadores tanto nacionales como internacionales. ¡Trabaja en un entorno 100% colaborativo, tecnológico e internacional donde la base de todo es el compañerismo y el trabajo en equipo!

 En Avanade creemos que la mejor forma de aprender es poner en práctica todos los conocimientos aprendidos. Muchos de los estudiantes que entran en Avanade Campus se han incorporado finalmente a nuestros equipos y han seguido desarrollando su carrera con nosotros.

 Únete al equipo de Avanade y continúa desarrollando tu trayectoria académica y profesional mientras trabajas en equipo con compañeros de alto nivel profesional que te enseñarán y tutelarán desde el primer día, no sólo a nivel tecnológico sino también en metodologías de trabajo y best practices. Dispón de los mejores recursos técnicos, materiales y personales del sector.

 Que hay para ti:

 Participarás en el desarrollo de aplicaciones basadas en Dynamics 365 Customer Engagement y Microsoft Power Platform. Las principales tareas técnicas que te asignarán serán:

• Construcción de un modelo de datos basado en Dataverse mediante la creación de tablas, atributos o relaciones

• Parametrización de las vistas y formularios de las aplicaciones de Dynamics o Power Apps

• Desarrollo de la lógica de negocio mediante Javascript o .Net C# a través de componentes de Dynamics como Plugins, Actions, Activity Custom Workflows o Web Resources

• Creación de Dashboards e informes basados en los componentes de Dynamics 365

• Configuración de flujos automatizados mediante Power Automate o Dynamics Workflows