■ミッション
本ポジションは、従来型の「IT営業」や「ソリューション営業」とは一線を画す、ハイブリッド型のBusiness Developmentポジションです。
クライアントの経営・事業課題を起点としたコンサルティングワークを通じてビジネスを創出し、その成果をインセンティブ報酬として享受できる点が特徴です。
単なるオポチュニティ管理や製品販売ではなく、課題定義・仮説構築・提案設計・合意形成・受注までの一連のプロセスを“一人称”で担うことを期待しています。

■主な業務内容
・担当業界・アカウントにおける 経営／事業／IT課題の探索
・クライアントへのヒアリングを通じた課題定義・仮説構築
・課題に基づくソリューション構想および提案ストーリー設計
・提案資料作成およびクライアントとのディスカッションリード
・社内外ステークホルダーを巻き込んだ提案推進
・契約条件の整理、交渉、クロージングまでのプロセス管理
・成果創出に対するオーナーシップを持つ
※受注後のデリバリー責任は必須ではありませんが、案件全体像を理解したうえでの関与・伴走を歓迎します。

■評価・報酬制度
・固定給＋成果連動型インセンティブ による報酬体系
・受注・ビジネス創出の成果が、個人評価・報酬に明確に反映される仕組み
・コンサルティングファームとは異なり、「考えた価値を、ビジネス成果として取り切る人が報われる」 評価設計

【求める人物像】

■「売る」よりも、課題を「考え、解き、創り出す」ことに価値を見いだせる方
■分業体制に依存せず、 構想から実行まで一気通貫で成果創出にコミットできる方
■成果と報酬が連動する環境で、 自身の市場価値を高めながら成長していきたい方
■クライアントの意思決定に影響を与え、価値ある変革を後押しすることにやりがいを感じる方

Microsoft Office 365 Apps Customer Engineer

Modern Workplace Practice
Sedi: Milano, Roma, Torino, Bologna, Firenze, Padova, Napoli, Perugia
 

Supporta e guida l’adozione avanzata delle Microsoft 365 Apps in contesti enterprise

In Avanade supportiamo i clienti enterprise nel massimizzare il valore delle Microsoft 365 Apps, abilitando produttività, continuità operativa e adozione efficace delle piattaforme di collaborazione.
Per rafforzare la Modern Workplace Practice, siamo alla ricerca di un Microsoft Office Apps Customer Engineer che operi come punto di riferimento tecnico per clienti enterprise complessi.

Il ruolo è fortemente customer‑facing e orientato a supporto avanzato, troubleshooting, enablement e advisory tecnico, con un focus concreto sull’utilizzo e l’ottimizzazione delle Microsoft 365 Apps for Enterprise.

Il tuo ruolo

Come Microsoft Office Apps Customer Engineer:

• supporterai i clienti nell’utilizzo avanzato e nella gestione delle Microsoft 365 Apps for Enterprise
• agirai come riferimento tecnico per l’adozione e l’ottimizzazione delle soluzioni di produttività
• interagirai con stakeholder tecnici, non tecnici e decisionali, garantendo comunicazione chiara ed efficace
• opererai in autonomia e in collaborazione con team globali, in un modello di delivery distribuito

Cosa farai concretamente

• Fornirai supporto tecnico avanzato su:
  • Microsoft Word, Excel, PowerPoint, Outlook
  • Microsoft Teams
• Diagnosticherai e risolverai problematiche tecniche legate alle Office Apps, sia da remoto sia on‑site
  • Supporterai attività di installazione, configurazione e troubleshooting delle Microsoft 365 Apps
• Accompagnerai i clienti nell’adozione delle best practice di deployment delle Microsoft 365 Apps for Enterprise
• Fornirai guida tecnica su:
  • utilizzo di VBA e Macros per automazione e integrazione tra Office Apps
  • Office Scripts, spiegandone benefici, casi d’uso e best practice
• Condurrai workshop tecnici, sessioni di training e webinar per supportare adozione e competenze interne
• Supporterai l’integrazione delle Office Apps con: SharePoint, OneDrive, Office Online Server
• Fornirai raccomandazioni tecniche per la transizione da soluzioni legacy a soluzioni moderne Microsoft 365
• Collaborerai con altri team IT per garantire integrazione e continuità operativa all’interno dell’infrastruttura del cliente

Summary

Our talented Data & AI Practice is made up of globally recognized experts - and there’s room for more analytical and ambitious data professionals. If you’re passionate about helping clients make better data-driven decisions to tackle their most complex business issues, let’s talk. Take your skills to a new level and launch a career where you can truly do what matters.   

As an Analytics Architect within our Data & AI Practice, you’ll leverage a client-centric approach to translate our client’s business strategy into solutions and services that lead to successful, impactful outcomes. You’ll engage in solutioning and support on the most strategic opportunities, intervene in high-risk complex deliveries, and contribute to shape the strategic direction around data architecture.  Together we do what matters. 
  
Key Responsibilities

• As an AI architect assigned to a client project, you will typically work closely with delivery teams and client stakeholders to provide technical leadership, shape deals and propositions, drive architectural decisions, create plans and roadmaps, and produce design artifacts  

• Assist clients in their journey to Microsoft Azure or leverage their existing investment in it - you can expect a significant focus on applying cloud architectural patterns and migration strategies 

• Play a key role in Avanade's sales process with the responsibility for shaping the high-level design, estimates, and contractual details for client proposals in collaboration with other subject matter experts in the business 

• As a senior member of the Avanade technical community, you will provide coaching and mentoring to motivate and inspire more junior colleagues from within your team and across the organization 

• Translate complex technical solutions and present them in different formats; to business decision makers into business outcomes, to Market in engaging video or blog format content, to internal Sales Teams in battle card format 

• Engage in early conversations with the client and/or sales team and support origination and deal qualification, become the trusted advisor.  Prepare and represent the solution in Deal Reviews and play an active role in Orals, Client Presentations, and negotiations discussions with key client buyers 

• Complete pricing, using standard solution architecture processes, methods, estimating, and modelling tools to drive quality and minimize time to solution through process and reuse.  Understand and leverage different Pricing Models and work with Sales Leads to articulate deal pricing.  Ensuring a deal is both winnable and deliverable, mitigating potential risks