Most companies know that customer experience (CX) is crucial to competitive advantage. Many understand the contribution of employee experience (EX). But new research from Avanade identifies that creating sustainable business value requires more: a dynamic and holistic approach to workplace transformation that encompasses technology, operations, culture and EX. This is workplace experience (WX).
Findings from Avanade’s new survey of nearly 1,400 global decision-makers, conducted by Vanson Bourne, shows how many executives are putting WX to work right now and what they expect to accomplish over the next 12 months. This report goes beyond the numbers with recommendations to help you make your workplace experience a driver of sustainable value.