A more secure and collaborative path to better health outcomes
- Posted on September 19, 2018
- Estimated reading time 4 minutes
Over the last 10 years, the way healthcare is delivered has changed dramatically. There has been a tremendous shift to more team-based, multidisciplinary care. This requires a high degree of communication and collaboration across providers and across physical locations.
Clinicians want to provide the best care possible, but too often find their hospital’s collaboration tools are outdated and may actually hinder teamwork. These clinicians may be tempted to consider using consumer-grade collaboration tools on their unsecured personal devices as a way to meet these needs. At a time when there is a high emphasis on patient privacy and ever-increasing regulations, this creates a high degree of risk for clinicians and hospitals.
While some industries have resisted adopting cloud-based technology, we believe moving to the cloud can be an opportunity to increase both collaboration and compliance for hospitals while creating an environment that improves patient care. For example, the Microsoft 365 set of integrated solutions provides market leading capabilities for employee productivity and collaboration while also including enterprise-grade security including mobile device management and HIPAA/HITECH compliance. It lets you use one secure platform instead of disparate point solutions, while still proving the ability to integrate with line of business systems like Electronic Health Records.
Avanade’s Workplace Value Realization practice has helped our healthcare clients use these technologies to achieve meaningful clinical results. For example, we helped one of the largest health systems in the U.S. treat three times as many cancer patients through their Tumor Board process. Doctors and nurses from different specialties like radiology, oncology, surgery and pathology use Microsoft Teams to meet asynchronously to collectively review and discuss cancer cases. They can use their own personal devices in a secure way and participate at the time and place that best fits their schedule.
Avanade implemented the solution using the Microsoft Office 365 tools the hospital system had already licensed and which were already vetted for HIPAA and other regulatory and security needs. Caregivers can easily access, share and comment on case files using Teams. They use OneNote to paste and mark up case images. SharePoint and Power BI provide the reporting capabilities to allow the organization to better track patient diagnoses, treatments and the effectiveness of their Tumor Board process while complying with various regulatory and grant requirements.
Avanade and Microsoft have teamed to develop other uses for Microsoft 365 in a clinical setting. One example is using Teams to supplement a hospital’s Huddle methodology. This helps caregivers identify and share process improvement ideas while organizing, prioritizing and tracking results in one central hub. This empowers healthcare teams to rapidly address quality of care issues and share solutions and best practices across the organization. Another great example is Avanade’s healthcare marketing and patient engagement solution.
If you’re at Ignite 2018 and want to learn more about Microsoft Teams, I urge you to drop by Avanade’s booth #1000 and talk to us. You should also join the two sessions presented by our collaboration experts:
- “Get started with Microsoft Teams in 20 minutes or less” with Michelle Caldwell
- “Automate the creation of teams and channels in Microsoft Teams” with Wictor Wilen